About Our Client

A well-established retail company with over 15 years of serving customers in the Southeast is seeking a personable and efficient Customer Service Representative. Known for its commitment to quality and customer satisfaction, the company values its support team as a critical part of delivering exceptional service. This role offers an opportunity to build meaningful connections with customers while ensuring their needs are met promptly and professionally.

Position Overview

Role: Customer Service Representative

Employment Type: Full-time and part-time positions available

Schedule: Flexible, including evenings and weekends based on customer demand

Salary Range: $32,000 - $45,000 annually, based on experience

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat with a focus on delivering accurate and timely assistance.
• Resolve customer issues, complaints, or product concerns in a professional and empathetic manner.
• Process orders, returns, and exchanges while maintaining accurate records in the CRM system.
• Provide detailed product information and recommendations to customers as needed.
• Collaborate with internal teams such as logistics, sales, and operations to address customer needs.
• Track customer interactions and feedback to identify areas for service improvement.
• Handle high-volume customer interactions while maintaining a positive and professional demeanor.
• Stay updated on company policies, promotions, and product offerings to better assist customers.

Required Qualifications

• High school diploma or GED; Associate’s degree preferred.
• Proven experience in customer service, retail, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in Microsoft Office Suite and CRM software.

Preferred Qualifications

• Experience in retail or e-commerce customer support.
• Familiarity with customer support platforms like Zendesk or Salesforce.
• Bilingual abilities to effectively communicate with a diverse customer base.
• Certification in customer service (e.g., Certified Customer Service Professional - CCSP).
• Ability to handle multiple tasks in a fast-paced environment.

About Gateway Offices

Gateway Offices is a trusted talent solutions provider connecting professionals with impactful roles in customer service and support across the Southeast. With over a decade of experience, we specialize in placing individuals who excel at fostering positive customer experiences and driving satisfaction.

At Gateway Offices, we combine advanced AI technology with personalized support to position you for success. Our benefits include competitive compensation, comprehensive healthcare coverage, and access to professional development resources. Stay connected to opportunities through our innovative mobile app featuring AI-powered job matching, instant notifications, and one-tap applications.

All applicants for U.S. positions must be authorized to work in the United States. Our contract/temporary professionals enjoy access to comprehensive benefits including medical, dental, vision, life insurance, and disability coverage. Eligible professionals can also participate in our company's 401(k) plan. Visit gateway.benefits.com for complete details.

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